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How your subscription works

Subscriptions are automatically renewed according to your selected delivery interval and the products will be automatically delivered by the shop after each successful renewal. For example, if you started a three month subscription, then the system will automatically charge your credit card every three months and you will get the products to your doorstep every three months, without the need to place the order by yourself!

Can I pause or cancel my subscription?

Yes, of course! You can pause or cancel a subscription any time you want in the customer portal, as seen in the screenshot below.

The customer portal can be accessed through the magic link you received in the email that was sent to you when you placed an initial subscription order in the shop. You can also access your subscriptions if you create an account in your shop.

Can I add products to my subscription?

Of course. We don't have any other products at the moment. But in the future you can add products to your subscription in the customer portal. Just click on the Edit button in the "Items" section and edit, remove or add products to your subscription.

What happens if my payment can't be processed?

If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method.