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Return Policy

If you are not 100% satisfied with your purchase, you can return your item(s) for a full refund within 75 days of the purchase.

To start a return, contact us at team@live-love-locks.com. We’ll send you a return shipping label, as well as instructions on how and where to send your package. Return shipping from anywhere in the United States is always FREE.

You can contact us for any return question at team@live-love-locks.com.

Damages and Issues

Please inspect your order and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Please note that it typically takes 5-10 business days for your return to arrive at our fulfillment center to be processed for refund. Once we receive your qualifying return and approve your refund, we'll credit your original method of payment. Depending on your financial institution, please allow an additional 2–10 business days for the refund credit to post to your bank or credit card account.